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Date Sold: 2 years ago


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2 years ago
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Additional Information

Required Skills-----Send resume to [email protected]

 

Only shortlisted candidates will be contacted

•Solutions driven

•Team player who is assertive, goal-oriented, positive, and self-motivated

•Desire to work in a dynamic, fun, and fast-paced environment

•Strong ability to multi-task, including conversing while navigating our systems simultaneously

• Proficiency in using computer applications

• High level of integrity

• Excellent Communication Skills /Conversational

• Ability to adapt to change Customer Focus

• Demonstrates a strong customer Orientation.

• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept. Customer Interaction Skills

• Friendly and upbeat style.

• Displays helpfulness.

• Ability to empathize with customers.

• Ability to set expectations and deliver information in a positive and articulate way.

• Ability to handle irate customers effectively.

• Ability to promote and build extraordinary customer rapport

• Self-driven to achieve targets and deliver superior service

• Multitasking and computer navigation abilities Preferred Qualifications

• Minimum 4 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.

• Prior Customer Service Experience is required. (Minimum 3 months)

• Good Typing Skills - Minimum 35 wpm with minimum 80% accuracy.

• Proficient in internet navigation and MS Office.

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