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Date Sold: 2 years ago
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Only shortlisted candidates will be contacted
•Solutions driven
•Team player who is assertive, goal-oriented, positive, and self-motivated
•Desire to work in a dynamic, fun, and fast-paced environment
•Strong ability to multi-task, including conversing while navigating our systems simultaneously
• Proficiency in using computer applications
• High level of integrity
• Excellent Communication Skills /Conversational
• Ability to adapt to change Customer Focus
• Demonstrates a strong customer Orientation.
• Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept. Customer Interaction Skills
• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
• Ability to promote and build extraordinary customer rapport
• Self-driven to achieve targets and deliver superior service
• Multitasking and computer navigation abilities Preferred Qualifications
• Minimum 4 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
• Prior Customer Service Experience is required. (Minimum 3 months)
• Good Typing Skills - Minimum 35 wpm with minimum 80% accuracy.
• Proficient in internet navigation and MS Office.