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Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Core Functions
Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Prepare proforma invoices and quotations on a timely basis.
Providing pricing information, production specifications and applications as per customer queries.
Ensures and provides quality service to both internal and external customers.
Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
Provides feedback to the Sales & Marketing Department.
Provides back-up support to other group members in the performance of job duties as required.
Performs other related duties as assigned by your immediate supervisor.
Job Requirements:
Bachelor's Degree/Undergraduate from an accredited tertiary institution
At least two (2) years experience in customer service
